MIWAY IS EXTREMELY UNHELPFUL AND I HAVE HAD IT! A WHOLE WEEK?! FOR TYRES?

I am currently extremely disgruntled with Miway. I made a claim for my two tyres after hitting a pothole and 5 days later, I still don't have tyres or transport to get to work.

How does it make sense to have a turn around time of 7 - 10 working days for a tyre claim? Imagine had I been in a bigger accident then what would have happened?

When month end comes, they are the first to debit my account of their premium but when it comes to assistance I am experiencing ******* service? How do they think I am getting to work? I called on Monday already to get this sorted, I have to keep following up with them to check on the progress and no one guides on what the process is or how one must submit - they just sit there and shift blame. Its absolute nonsense and I cannot stand for it.

If having convenient insurance is this difficult then please give me zero because I am not happy. AT ALL!!!!

The consultant meant to help me is taking his or her time coming back to me and they offered to even help me with uber vouchers or something but no one came back to me, nevermind that the uber strike is on but just the decency to communicate that they cant or wont help. I am a single parent having to get both my child and I to work everyday but get inconvenienced by the same company meant to be making my life easier? What ******* is that?

I regret moving my tyre and rim insurance to Miway because WOW - in my entire 34 years of life, I have never. I am extremely disappointed in Miway and still waiting for an outcome for tyres. TYRES?! Come on guys! This is not on. Honestly.