MiWay is extremely disappointing!

I recently claimed from Miway insurance after my headlights were ******. Due to the nature of the incident and such minimal damage I expected this to have a quick turnaround time. Miway was absolutely despicable when it came to feedback and simply updating on where/when I may take my vehicle in for the necessary repairs. I have spent many hours phoning the call center, sometime to simply have the phone put down once answered.

The insurance would not/take extremely long to authorize the needed additional parts. Due to this I have been without a vehicle from the 29th of September up until today, 4th December which ultimately caused me to spend a lot of money simply getting to and from work.

I eventually got a hold of an assessor by the name of Elton who had repeatedly **** regarding authorization of my parts when the service provider had indeed loaded the necessary and said otherwise.

Luckily I got through to a lady by the name of Cidelia who has been utmost helpful and had apologized stating that my situation is usually not the case. There are multiple emails as evidence of the poor service from Miway. I believe this is a case for the Ombudsman as I'm still unsure when my vehicle will be returned to me and I am spending unnecessary money on travel due to MiWays incompetence.