KM
Karabo M
1 reviews | Active since May 2012
13 May 2015, 09:15
MiWay is expensive and thier attitude sucks!!!
MiWay charges too much compared to other insurances. They don't tell you everything about your policy (i.e hiden costs) and they always increase thier premiums where as the value of your car decreases. You take out one thing or decrease something on your policy an they increase or add something without your consent and knowledge. Make sure you read and understand your policy with MiWay.<br> <br> The attitude at thier contact center is very bad... they are so impatient!!! especially Nomfuno. she must go for customer service training.<br> <br>
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MiWay Insurance's replyOfficial
13 May 2015, 16:18Hello Maghaya,
We're so sorry to hear that your recent service experience and premium changes has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes onto the agent involved. Motheo has since called to help you update your policy, and we urge you to give us a call if you need any further assistance.
Kind regards.
The MiWay Team
We're so sorry to hear that your recent service experience and premium changes has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes onto the agent involved. Motheo has since called to help you update your policy, and we urge you to give us a call if you need any further assistance.
Kind regards.
The MiWay Team
MiWay Insurance's reply13 May 2015, 16:18
Official
Hello Maghaya,
We're so sorry to hear that your recent service experience and premium changes has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes onto the agent involved. Motheo has since called to help you update your policy, and we urge you to give us a call if you need any further assistance.
Kind regards.
The MiWay Team
We're so sorry to hear that your recent service experience and premium changes has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes onto the agent involved. Motheo has since called to help you update your policy, and we urge you to give us a call if you need any further assistance.
Kind regards.
The MiWay Team