ZZ
Zama Z

1 reviews | Active since Oct 2015

13 Sept 2018, 09:42

MiWay is all about them not about the customer!

Hi

Thapelo was assisting me with my new policy. He called everyday until we closed the deal and had promised that someone from the Cancellation Department will call me yesterday at 16:00 to assist me to cancel my current insurance. No one called! It's funny how this happens after we have agreed on the policy. You got what you wanted and now that's well enough for you! No follow-up and making sure that your new customer is assured that all is sorted.

What happens now if i get debited twice by the end of this month? You don't care do you? No!

0
Replies (4)
MiWay Insurance
MiWay Insurance's reply13 Sept 2018, 09:49
Official

Thank you for bringing this to our attention - we’re so sorry for any inconvenience that has resulted because of this. We have passed your note on to our client services team and an agent will be in touch to assist you.

Best regards,
The MiWay Team

ZZ
Zama Z's update13 Sept 2018, 10:15
Reviewer Update
Hi Thank you for responding. May i ask that you cancel my agreement with you with immediate effect. The policy was scheduled to start 30 September 2018 but i will not longer take it. Please DO NOT debit anything from my account as i will not be needing your services at all. Regards Zamazulu Zulu
MiWay Insurance
MiWay Insurance's reply13 Sept 2018, 15:53
Official

Thanks for the response - our team will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply10 Oct 2018, 15:45
Official

We’re sorry for not calling you quick enough. Gugulethu has been in contact with you to assist with your query.

If you need any further assistance, call us on ***.

Best regards,
The MiWay Team