MiWay is a terrible insurance

I have previously written a review on these ****s and I’m back to write an update.

After not having my car for over a month, they have continued to lie to me. No matter who I speak to, they refuse to give me a direct number for someone in charge. I have been promised that someone incharge will call me back, and to no surprise, nobody has called me back.

The update being that after I called and threatened to file a case of theft, then only did I receive a number for the place where my car was. An absolutely lovely lady from road star gave me some great clarity into my current situation and sympathised with me in the ridiculous back and forth I’ve had with MiWay. To make it short, MiWay was informed that my car STILL has not been fixed, is still sitting in the towing lot at Road star as they have informed MiWay that the cars damages are too much and it will require more money to fix. This information was shared with MiWay ages ago and they did not inform me of this.

I am a very understanding person. If something is wrong, it’s life. We will make a plan. Come up with a solution TOGETHER. But no, MiWay has decided to keep this to themselves, hide information from me, make no point of contact with me, continue to tell me someone will call me back and further more not even offer some form of assistance. A rental car (which I am happy to pay for) or something in order to keep my life going.

So I say again. MIWAY is the biggest ****mers in the South African insurance game and I cannot wait to go to the Ombudsman.