MiWay is a ****!!!

I lodged a claim (hail damage) with MiWay mid February 2021 and my claim was allocated to Ronny Gololo. Ronny sent me to Europa for an assessment, I then explained to him that I wouldn't be able to pay the excess but would appreciate a cash in lieu so I can go to an affordable panel beaters that is RMI approved and also approved by Miway. Ronny said I can do that and he will send me the list of panel beaters but Europa still needs to assess my car. I have been following up since the assessment, sent Ronny countless emails that are not being responded to, his line is always on voice-mail and I always leave messages. The cherry on top is that their complaints department "***" has resorted to blocking me from sending them emails and "***" doesn't respond, these are emails that I was provided with on my policy schedule. Oh, they recently sent me a premium increase letter, more than 40% of my current premium. I am so fed up and I honestly regret moving my cover to them!