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Tebogo C

1 reviews | Active since Aug 2019

17 Feb 2021, 09:57

MIWAY IS A PROBLEM

MIWAY ITS ME AGAIN

i am so tired of your way of working always inconveniencing me.

its 18minutes now on my landline since i've been awaiting for assistance

i woke up to a debit order this Morning

i called and im being assisted by Keabetswe

that is double instalment in a Month Since he said he will not be able to assist me i asked him to ask his supervisor or senior to assist in refunding back the Money that was debited this Morning

he keeps coming back after holding for a long time saying no one is available to assist me .

i believe this is my last complain and dealing with Miway.

since 2020 you been giving me stress anxiety un eased peace of mind.

CAN THE DEBIT ORDER PLEASE BE REFUNDED BACK TO MY ACCOUNT

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Replies (1)
MiWay Insurance
MiWay Insurance's reply17 Feb 2021, 10:54
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.  Best regards,
The MiWay Team
 

Best regards,