miway is a noway

Recently logged a theft claim of clothes that was ****** while visiting a friends house. Claim was logged 28 Jul, e-mailed, after more than a week. I contancted them. They then took all the info. Then later i phoned and mailed again. They required a quote. I went and got a quote and mailed it. I requsted a status they would come back. On the morning of 13 July they contacted me. Where did it happen, they will come back. Today 14 July i requested via mail the status. They phoned and said claim rejected. Not my property and clothes was on the washing line. First time ever a claim was rejected of me. So no camping, or weekends or vacation. They wont cover what is ******. ********. After 3 weeks. Now after my damage i must go and change insurance company again. No service anymore. They had my Police report with all relevant info, yet they asked where did it happen. I can't trust a company that does not support the victim of theft. And the time frame it took for a answer. I am very very disapointnent.