RD
Ranjan D

1 reviews | Active since Feb 2011

29 Sept 2020, 21:17

MiWay is a "High Way"for you - Get Lost !

Does Loyalty reap success over Money??? Definitely NOT with MiWay. Being one the first few members to join this company only to be kicked and booted all over the place. I was treated with the most disrespect, arrogance and as a "Number". Miway has changed from being the people's person to "take it or leave"concept. I recently found out that my policy schedule was changed without even a telephone call from them whereby my access amount changed from R1000.00 to R4700.00. They are so devious and underhand in the manner in which they do business. This is sheer ******* with a text message or a telephone call. Yet they deduct admin costs on your policy as well. I was put to a Senior Manager to explain my case but unfortunately, Miway employs people who cant understand and comprehend what you want. They misinterpret your query. He was so arrogant and unhelpful and after consulting with his managers, he was of NO help. They say äll calls are recorded" but ask them for the recording, they cant find it or it is not very audible. What a JOKE !!! Being a Loyal member for 12 years [which is the age of this company] and then being kicked from pillar to post, is disgusting. I had a quote from another company which was cheaper with lower Access, but I still chose to stay with Miway because of my loyalty. WHAT A FOOL I AM !!! My advice to clients, move where the prospects are better because a company like Miway will NOT be loyal to you. Digusted client

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Replies (1)
MiWay Insurance
MiWay Insurance's reply30 Sept 2020, 08:19
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards,
The MiWay Team