MS
Moira S

1 reviews | Active since Mar 2009

11 Jun 2021, 16:08

Miway is a disaster to deal with

I am furious - I have sent vehicle inspection photos, as requested, to *** for 3 vehicles. Vehicle one, they have obviously received as they are not querying, was sent at the same time as vehicle 2, which they said they had not received. Vehicle 2 inspections photos were sent on 23 March at 11.16, again on 13 April at 11.07 and a third time on 10 June at 18.32 each time in response to text messages saying they did not have the photos. Vehicle 3 photos sent 29 March at 15.24 and again on 10 June at 18.30 yet again in response to a text message saying they do not have them. Horrified to get a call from Miway this afternoon saying they do not have the photos! Each time these mails have been copied to Derek Moyo, Sales Team leader. I am reluctant to send the photos yet again and have them go missing, so I phoned Miway to speak to said D Moyo, and no one has heard of him. Dreadful company to deal with.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply11 Jun 2021, 16:40
Official
Thank you for taking the time to share your concerns with us – we appreciate it. Your message is with the correct team and someone will get back to you shortly with feedback. In the meantime, please accept our apologies for any hassles you have experienced.  Best regards,
The MiWay Team