Miway is a bunch of *******!

I am writing to formally raise a complaint regarding the poor service I have received from MiWay Insurance.

When I initially switched to your insurance, it was based on multiple promises made to me during our conversations. MiWay contacted me, and after discussing the terms, I was quoted an excess amount that was higher than my current insurer. I expressed my dissatisfaction with this, at which point your representative assured me that after reassessment, my excess could be adjusted to match what I was previously paying. Based on this assurance, I agreed to proceed.

However, some time later, I submitted a claim for damage to my vehicle, only to be informed that my excess is significantly higher than what was agreed upon. This is completely contrary to the understanding I had when I joined MiWay.

I requested the voice recording of the original sales conversation as evidence of what was discussed and agreed to. I was told this would be sent to me within 72 hours. It has now been over three weeks, and despite numerous follow-ups and repeated promises, I have yet to receive this recording.

This ongoing lack of response and accountability is unacceptable. It appears that once the sale is made, the after-sales service is severely lacking. This experience has left me extremely disappointed and frustrated. I feel misled and unsupported, and I am unable to proceed with my claim because of this unresolved issue.

Unless this matter is resolved within the next 24 hours, I will be left with no choice but to seek legal advice and escalate this issue through the appropriate channels.

I urge you to treat this complaint with the urgency and seriousness it deserves.

Sincerely,