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Njabulo N

1 reviews | Active since May 2021

31 May 2023, 13:41

MiWAY is a ****

MiWAY is a ****. I was involved in an accident last year around May 2022. MiWay rejected my claim and explained the reasons for rejecting my claim. They also sent me a letter stating that they are rejecting my claim and stating that my entire policy has accordingly been cancelled effective the incident date. I accepted and moved on with my life. But I realized that they continued debiting my account after they had cancelled my policy. They refuse to accept that they cancelled my policy with no valid explanation. I have been fighting with them re this and still this moth they debited money from my account again.

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Replies (3)
MiWay Insurance
MiWay Insurance's reply31 May 2023, 13:50
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team
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Njabulo N's update31 May 2023, 14:53
Reviewer Update
Thank you for your prompt response. I will wait for your team to provide feedback.
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Njabulo N's update18 Jul 2023, 12:12
Reviewer Update
Thank you MiWay, I have been reimbursed in full.