MiWay interested in your money but not service delivery!! Full of excuses and lies!!

I have been following up with MiWay Insurance for the last week on the Assessment Report of my vehicle which was unfortunately involved in an accident on the 22nd of March 2021. MiWay call center representatives informed me over on Friday the 26th of March that the report from the assessor would have to be physically delivered to their office as their system was having issues, I followed up on the following Monday and was informed that the report was being manually captured on the system and feedback would be given to me by lunch time and in MiWay fashion, I received no call. I then call on Wednesday the 31st and was informed that they are having system issues uploading the report and this was a MiWay issue...which I already knew and this time the MiWay representive mentioned nothing about the report being manually captured on the system. I told the lady that was assisting that 3 agents had already given me the same story and she then promised to call the assessor and give me feedback in the morning of 01 April 2021. I should have figured that this was an April' fools day as she never called and I phoned again and was assisted by Amogelang who also was of no assistance as she repeated the same excuse as though they are all reading from the same script. I am honestly fed up with MiWay who seem to be interested in just taking our money and love us when we do not have issues, but as soon as you put a claim they will make you hate ever owning a car because of the constant follow up you have to make. Having done my research, it turns out this is something that MiWay is not a stranger to as many clients are also having the same issue as me of waiting forever before anything is resolved. This is totally unacceptable MiWay, we don't give you issues when paying our monthly premiums, but when you have to deliver then you frustrate the life out of us. There is absolutely no client centricity at MiWay and what you are doing to me is simply a joke.