MiWay Insurance worst experience

My wife was in a car accident beginning November 2019. The insured driver from MiWay drove into the back of her car and we are trying to claim from the driver's 3rd party insurance. Initially the process seemed easy. However...

After about a month, I still had not heard from MiWay and had to constantly nag them for feedback.

The initial response was that the car is a write-off and not feasible to repair as the repair cost is approximately 75% of the car's value. We obtained a revised quote from the panel beater and resubmitted to MiWay. The consultant responded saying that there is nothing more they can do and my only options are to either take the settlement offer (30% of car's value) and fix the car myself or take the payout of the car's book value and they write the car off.

What irritates me so much is the fact that a response from MiWay takes more than week which is shocking! How can you do business like this?? Every time I respond to them, another week goes by.

So now I have a revised panel beater quote which is 48% of the car's value, yet MiWay still wants to write the car off. They refuse to consider actually fixing my car and are only concerned with writing the car off. It's been 4 months since the accident and to this day, I am still fighting with MiWay.

Many people warned me against MiWay and today I understand why. Bunch of absolute idiots. I know now why they are called MiWay because they only care about their way of doing things and stuff the clients.