Miway Insurance will do/say anything to avoid settling a claim.

Is the biggest joke of 2024. Submit 3rd party claim. No response after 6 weeks. Kept requesting information even though it was supp****. No investigations done. Refute claim as they believe "their clients" version is correct. Submit cctv footage to prove clients version is incorrect. 2 months after complying with all their requests, they come and say the driver is not covered. Bear in mind "their clients" claim has been resolved and settled. How does "their client" who they defended for 4 months now becomes known as "incident driver".Is it pure negligence or Miways mandate to delay processes so you get fed up with the back and forth or is Miway incentivising their staff to find alternative ways to decline 3rd party claims. Where are your ethics as a company, these are peoples lives and livelihoods you dealing with. Can someone tell me how does 1 claim get refuted 3 times for 3 different reasons on 3 different occasions.