MiWay Insurance - WhatsApp chat.

Initiated a support chat via WhatsApp at 10AM today - 01/02/22 Whatsapp opened with the Miway Insurance business account. The initial prompts came through to which I responded, query type, policy type etc.

There after the prompt which states the support agent will now be in touch followed. Since then (10AM) no further response has been received, I have been sending follow up texts every few minutes to keep the chat alive. Last text sent at 1:47PM at the writing of this review, still no response. What makes it worse, is that the query is about a debit date which is confirmed for the 27th however the debit seems to run on the morning of the 26th. No public holidays or disruption.

As if we have had problems with MiWay before, it's now impossible to simply make a payment which I am forced to do because MIWAY cannot stick to a debit date.

If I could give less than one star I would.