Miway insurance sucks

i am a client of Miway for 4 years.My car was ****** on the 25 th of April 2018. Tractor found my car the same day.My car was standing at Benoni pound for more than 5 days before somebody contacted me to give them permission to take the car to a panelbeater.I"ve waited another few days for the assesor to contact me to meet him at the panelbeaters.Ok the same day Miway informed me that they going to s**** my car. I have e-mailed all the documents they requested I asked the Lady who is working with my claim if everything is in order she confirmed with me. On the 15/5/2018 i phoned again to ask what is happening then she told me that she forgot to tell me that she need the hardcopy of my papers. I have spend hours on the phone with Miway , nobody could give me a straight answer, all they say they was going to phone me still, the point is they didn"t. My car is my bread and butter i m waiting all the time for them to pay me out and only yesterday they informed me they need more documents.The rental car will expire on Friday then i"m without a vechile till they decide when they going to pay me out, in the meantime i must get myself to work and I must get my daughter and grand children to work and school. A question is it worth it to take a policy out thats a bit cheaper no it's not.And all they van say i"m sorry really what about me