MiWay Insurance Service

I lodged a complaint of theft on a Saturday and received a notification that MiWay will contact me shortly, by Tuesday no-one contacted me yet. I decided to make a follow-up, after being transferred about 4 times from one person to another, i finally got a consultant who listened to me and what annoyed me was when i was asked to prove ownership of the item i was claiming, mind you i started covering the item with them since 2012 neh and i was never asked to provide such all along. The lady promised to send me an email with her contact details immediately after the conversation, that never happened though. On wednesday i again followed up and after frustrations again i asked for a manager, was made to hold for more than 10 min before she came to talk to me. Nonetheless, she promptly attended to everything that was not done by the consultant and promised to finalize the claim before end of business day and she kept her word. I'm disappointed by the service i received after so many years with MiWay.