MiWay Insurance se gat - rather THEIR-way Insurance

So on Wednesday 13th December 2017 I was involved in an accident with my new Ford Focus ST, I reported the incident almost immediately to the police as well as to my insurance company (MiWay). I did everything that they had asked of me in order to process my claim. Their service was exceptional up until the 19th December 2017, when one of their call centre consultants Sipho Khoza failed to process my claim with the panel beaters as agreed telephonically. He told me to take my car to the repair centre on Monday 8th January 2018, because of his tardiness, when I got to the repair centre they had no record of me nor my vehicle. I called MiWay to ask what went wrong and they said the reason for this was that they could not get hold of me, but I had actually returned their call and spoke to Sipho. They then only sent through my documents to the repair centre on the 8th January whilst I was there. I felt so embarrassed and decided to call MiWay again and asked to speak to a manager, I was then transferred to various people except the manager. Eventually the manager, Luanne Terblanche, called and was very rude over the phone. She refused to take accountability for her staff members and when I asked her who’s fault this was she rep**** "it is nobody's fault." This lady would not allow me to speak, instead she raised her voice and spoke to me like I am her child. She even accused me of lying by saying that the claim was not sent to the repair centre because they had closed for Festive on the 15th December 2017, when they in fact actually closed on the 22nd. I am truly disgusted and livered by the customer service that I have received from MiWay, especially from a leader in their business. Even the payment method of my excess was only communicated to me on Monday 8th January 2018 after I had enquired about this in December already when I reported the incident knowing that my excess is very high. MiWay was completely unprofessional and I do not wish this experience upon anyone, especially not a "valued" client that has never missed a payment! These people must be held accountable, as it is, I must now wait until February 2018 to get my car repaired. In the interim I am driving around in a smashed car! This is truly unacceptable!