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Terence T

1 reviews | Active since Jun 2018

16 Sept 2026, 11:44

MiWay Insurance – Poor Service and Lack of Communication

MiWay Insurance – Poor Service and Lack of Communication

I am extremely disappointed by MiWay's handling of my claim.

The claim was registered on 21 July 2026, and my vehicle was assessed and booked in with Fleet VIP Solutions on 22 July 2026. Despite numerous follow-up calls and emails over the past seven weeks, I have received little to no meaningful feedback.

The panel beater has advised that they are still waiting for MiWay's authorization for the headlight and front bumper needed to complete the repairs. As a result, my vehicle has been at the repairer for more than a month and a half with no clear resolution in sight.

What is most frustrating is the lack of communication from the assigned consultant and MiWay's failure to provide regular updates. As a loyal customer, I expect accountability, transparency, and timely service.

I am requesting urgent intervention to resolve this matter and complete the repairs without further delay.

Claim *** MC Mawela & Tshikosi

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Replies (2)
MiWay Insurance
MiWay Insurance's reply16 Sept 2026, 11:45
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team
TT
Terence T's update16 Sept 2026, 11:48
Reviewer Update
Despite our concerted efforts to communicate and seek updates from Miway insurance, there unresponsiveness is both shocking, disheartening and counterproductive. As your loyal customer, the expectation of accountability and timely communication is paramount, yet it appears these expectations are or have not been met at all. Customer's expectations are clear: we expect and deserve better treatment. It is imperative that you take immediate action to address this issue and provide us with the necessary information. Your continued negligence is not only detrimental to the Miway business success but also erodes the trust and confidence of your customers.