MiWay Insurance poor service

Furter to my previous comments I give a follow-up. My Hyundai Kona vehicle was booked in at Wonderboom Panelbeaters Mon 03Feb for commencement of repairs, who haa been sending regular progress updates. It is Wed 17h10 and there has been NO follow-up, check in or client support feom MiWay. I even did the entire rented vehicle scheduling with Avis (appointed by MiWay) to enable me to have transport. Furthermore, there has been NO update, follow-up from MiWay on action to recover damages from the 3rd party.