MiWay Insurance poor service

I was contacted by Miway Insurance with the R400 challenge on 17 March 2022. The supervisor ended the call very quickly after she confirmed my details, which was odd to me because I am so use to their normal sweet talk. All she said was, "We will call you back". My suspicion was correct, I never heard of them again.

But on 4 April 2022, 3 weeks later, at 9h58, I was called again and was offered a quote on my insurance. I was assisted by Kaylin and he suggested that I email my existing policy schedule and mark it for his attention, he will follow up on it on my behalf, which I did. That same day at 14h10, I had another call from them, thinking that it was excellent service and that it was a reply back from Kaylin, but it wasn't. Only another consultant enquiring if I am happy with the quote? I explained that Kaylin called earlier that day and ended the call. On 5 April 2022, I received 3 calls within 30 minutes from consultants to enquire if I am happy with the quote, but none of them aware of the challenge email. (I actually enquired to all of them if they do not make notes on their system who they called and the contents of the call) On 6 April 2022, at 10h32, another call from a consultant, but no feedback on the challenge. He requested that I resend the email and he will make sure that I get feedback from them. I did send the email, and .......no word at all !!!!!! On 8 April 2022, 14h07, another call from a consultant, without any feedback on above. On 9 April 2022, 10h57, another call from another consultant, but no feedback.

To me, this is not good service at all. Why are they not replying to me, and 3 of them was actually going to attempt to find my email and give me feedback.

If I decide to agree to the quote, it makes me wonder what the actual service would be like.