1 reviews | Active since Jul 2016

19 Apr 2018, 14:50

MiWay Insurance not recommended

We belonged to Mi Way for 3 years and we did not claim on our Car Insurance or Householders and we were entitled to get money back for belonging to MiWay for 3 years.

We were sent an email stating we would be paid R300 on the 1st April, 2018.

MiWay refused to tow us one evening because we had broken down outside our complex and had managed to get our car inside the complex. We needed a tow to the garage the next day but they refused.

Their premiums kept going up and we had very big excesses so we decided to go to another Insurance Company

Because of this they refused to pay us R300 for 3 years of loyalty.

We would never Insure with them again.

Thank you for your continued loyalty! (This is a message from MiWay but they were not loyal to us

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Replies (2)
MiWay Insurance
MiWay Insurance's reply19 Apr 2018, 14:58
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply30 Apr 2018, 16:08
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that this is not the MiWay way.

Thanks for giving Khulu the opportunity to step in and explain things in more detail. Please be assured of our commitment to always deliver impressive service and kindly let us know if you need help with anything else!

Kind regards,
The MiWay Team