KO
Karin O

1 reviews | Active since Sept 2019

11 Feb 2022, 15:00

MiWay Insurance not adhering to the POPI Act

Please note that MiWay Insurance is not adhering to the POPI Act. I keep receiving calls from Call Centre Agents asking if they can provide me with a Quote. When I asked (yesterday) where my number was obtained from, the response was: "From our database". I pointed out that this was in contravention of the POPI Act. Whereas it is not the Call Centre Agent's responsibility to ensure the POPI Act is adhered to, I did mention during the call that I would report this within the Hello Peter website.

I have subsequently blocked the number.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply11 Feb 2022, 15:21
Official
Oh no - we're so sorry about this! We will be sure to remove your number from our system and we apologise for bothering you.
 
Best regards,
The MiWay Team
 
KO
Karin O's update12 Mar 2022, 16:41
Reviewer Update
Thank you acknowledging my complaint and for your apology as well as confirmation that my contact number has been removed from your database.