Miway Insurance Misleading their customers

I am extremely upset with the outcome of my claim I am a tenant and I have contents insurance with miway. I had logged a claim with them on the 8th July 2018 I have had a burst hot water pipe which resulted in flooding my home. I have dealt with the assessor, the plumbing company and the salvage company. The assessor said the according to the report from the plumbers which I also have a copy of said the pipe had corroded. According to the assessor the pipe had flux which flux is claused by weldering which my pipes was never welded. I have since made phone calls to several sales agents cebonise on the 19th of july asking about how contents cover works and also made a call on Monday the 23 July and spoke to leetonio and ntabisang the manager and I asked as a general question that if I have contents cover and how will it work what does it cover me and made reference to if I have a burst pipe and its cause due to corrosion will my contents be covered and I was given the answers several times which was yes but not the pipe itself n repairs of the pipe only if a flood occurs and my contents gets damaged they will only cover so the assessor keeps making reference to the policy wording when the policy wording is pertaining to vehicle.. Building and contents insurance so hence is why I called in to several agents and got clarification on what contents cover is covering. I am disgusted with the way yourl treat a customer because yourl get people to assist with the claim that make assumptions which I feel I have not been treated fairy.

Plus people need to understand that when taking insurance they need to understand what the getting themselves into...Miway misleads their customers as I asked this to the disputes agent named tsitsi as you what about the recordings whereby agents confirming this and manager that if my pipe corrodes will my contents be cover and got the answer yes il be covered why are they not honouring that she tells me as per my policy wording. When I had taken up this policy I did mention that I'm renting and I don't have building cover as it is not my property and asked the sales agent at pos that if my geyser burst or pipes burst and a flood occurs and my stuff gets damaged will url cover my contents and his responce was yes... No one wants to take understanding they are just making reference to policy wording... I clearing said that the wording is not clear whether its referring to car.. Home or contents so hence is why I called and got confirmation... Worst company to deal with when it comes to paying claims. People be aware of this as now I have stuff that means the world to me damaged and have been paying for insurance but insurance company does not want to help me as they rejected my claim.