MiWay Insurance keeps empty promises

<p>I got an accident on the 26th of October 2016, I called MiWay and they assisted me to get out of the scene, took me to hospital and they took care of my car. The next I did the paper work required for my claim and my case was assigned to Tiro Dalomo, whom I was told he will call me. I have been trying to call and find out what is the status of case and I was still told to wait for Tiro who hasn't called me. I was authorised to have a hired car from Avis which is part of the benefits of having the insurance, as I went to fetch it at Avis they instead told me that the authorisation was cancelled by MiWay and MiWay did not even bother to inform me which wasted my time and money.</p> <p>I was told the reason behind the cancellation was that I did not pay for the premium on the 26th of October and said there was no money in my account which is not true as I got paid. What is funny is that they only alerted me about the issue on the 31st of October 2016 at 8:20pm saying I'm not covered due to the premium which was not debited. As I tried to clear the issue out, they sent me from pillar to post and said the claims department will call me. I tried to call them on the 1st of November 2016 for about 3 times and they still kept on saying I should rather wait for them to call me. I am still waiting. I am failing to understand how is it that they debited my account and did not find any funds when I had got paid and still have funds in my account?</p>