Miway Insurance is very bad

Now that we claiming from the insurance we had for over 4 years (we claiming for the first time)they are asking me questions about the second driver who is in my policy. Now i have to give 5 names and numbers so they can phone and questions his driving skills. Last week Friday they told me that they are going to write off the car i must send them all the necessary documents for settlement which i did. What ever they asked i provided them in time. I have heard that insurance companies are bad but i did not know that they can be so insensitive and cruel. Oh gosh this is so bad its undescribable.