MiWay Insurance is not to be trusted by me

I called MiWay for Motorbike insurance and secondarily, Car insurance. I Accepted the quote and did the self-inspection on the Car but no facility for the motorbike.

Nobody explained to me or even mentioned that this then necessitated pictures via email or Glasfit inspection. I paid pro rata for month's immediate cover but was not actually covered for lack of the required inspection because of their facility on the app to do so and THeir failure to tell me how else this was to be performed. I had to ask if this was normal via online message but waited days to be told it was not. What would have happened if I had not enquired?

It is about peace of mind having insurance. They broke trust immediately. They were quick to remove funds from my account though. I also did not receive a bank notification to confirm the debit order as they stated in the recorded conversation. I am as quick to cancel with them as I signed up and now find a reputable insurance company for more money that I might not worry about. Sadly I think Mi Way are a bad example. I expect they don't care at all but I do hope that this experience is noticed by someone prior to signing up. I was your customer.