MiWay insurance is alot of unnecessary ADMIN

<p>Further to the stories people have shared re MIWAY not paying out efficiently to get clients back in a running vehicle promptly - i have experienced such a run around just to cancel my policy.</p> <p> </p> <p>I sold my vehicle - called in to cancel - and they put me through to retentions who take forever to answer the phone (at my cost). However try calling in to apply for a new policy and you will be answered right away.</p> <p> </p> <p>So, i decide to go digital and log in to my online MIWAY profile and click on CANCEL POLICY - and click the drop down menu which says INSURED ITEM IS SOLD. However i get a call from Kholeka who was so unprofessional and rude and so i hung up because i dont have time for incompetence. I then get a message saying that my policy will remain active and i will be debited ?? With Kholeka's name in the message as if this is to get me back for hanging up </p> <p> </p> <p>My insured item is sold but i will be debited? How many different methods must a client use to instruct a company that the insurance needs to be cancelled?</p>