Miway insurance is a reap off company

Goodday i am very much disappointed with the service that miway insurance has given to my family my father has to cars insured under miway and he has been paying premiums on time every month. My brother was involved with in a accident and we launched a claim with miway we have submitted everything that is required but the company keeps ducking and diving when it has to pay out first of all they requested documents of the car it was sent to them via email and again they called and requested tracker records it was given to them and the tracker that was fitted on the car it was the Miway that instructed my father to fit the tracker in the car and the 3rd time the person who is dealing with claim said ge wants to meet with my brother where the accident happened my brother went to the scene and showed them where the accident happened but still miway is ducking and diving after we have comp**** with everything that is required i do not know weather this is they delay tactics as to not pay out or resolve the issue or is it because we are African that is why we being given the run around or is it because the car payed up that is why we are being given a hard time when it comes to the claim. Miway has given my father so much stress that his been in and out of hospital if this is how miway treats it customers then this is not company it reaping innocent people their well earned money and we are surely going to cancel all our policies with miway and if it goes to a push that we must go the legal way we will because it nearly 2 months now and the claim is still not being solved the person who is in charge of the claim is declining the claim based on feeling after we have submitted everything that is required .i will never advise anyone to insure with miway insurance .