MiWay insurance ************

<p>On the 14th of March 2016 I lost my cellphone and other movable items.</p> <p>I lodged a claim with MiWay Insurance on the 24th of March and was notified that my claim was under investigation by Andre Koekemoer MiWay employee.</p> <p>I was contacted by Valerie Kannemeyer (team manager) from MiWay who proceeded to ask me questions related to the events which occurred on the day the insured items were lost. She then proceeded to ask me questions which I felt were not relevant to the claim , which I refused to answer. Valerie then proceeded to accuse me of concealing information and being dishonest.</p> <p>I then called Miway on ********** 464 in an attempt to report my complaint regarding the conduct of Valerie Kannemeyer the MiWay employee. I have had no response from MiWay regarding my complaint.</p> <p> </p> <p>I was then requested by Andre Koekemoer (invetigator) to meet at wimpy in Centurion for a 1 hour long meeting which I attended on Monday 03/04/2017 where I was again interviewed regarding the incident and requested to complete a beacon of bills report, to track the movement of the cellphone on the 14 March 2017, in addition to the original information requested.</p> <p>In addition I was told that my previous claim had incomplete information and would be reopened and investigated. I was unwilling to answer any questions related to my previous claim as this has to my knowledge been settled. My previous claim was handled by Rachel Lewis a Miway representative and settled on the 31 May 2016 (11 months ago)</p> <p>We have now reached the point where Andre is attempting to intimidate me by threatening to reopen all my previous claims if I do not succumb to his requests/demands regardless how unreasonable it may seem.</p> <p> </p> <p>I have once again contacted Miway at 8 am this morning (7 April 2017) on ********** 464 in an attempt to voice my concerns as I now feel that I am being victimised.</p> <p>I spoke to Kgomotso who assured me the matter would be resolved and that a Miway representative would contact me- I have not received a response from Miway.</p> <p>I therefore have resorted to posting my grievance on this platform as I am appalled by the conduct of Miway employees and representatives, as well as the inability of the company as a whole to address my concerns</p>