IT
ITUMELENG T
1 reviews | Active since Aug 2015
09 Dec 2022, 08:39
MiWay Insurance ***** OF AN INSURANCE
Miway Insurance is a ***** of an insurance, a claim submitted on the 9th of November, and the car hire option was for 30days and now their date the insurance panel beater is now delayed with the repaired as i was supposed to get my car back on the 12th of December and car hire is coming to an end, Such poor quality of consultant and management failing to put a waiver on the car hire. Other insurance companies have waivers when theres such delays but No Miway is just a ****
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Replies (4)0
Replies (4)
MiWay Insurance's replyOfficial
09 Dec 2022, 08:59It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply09 Dec 2022, 08:59
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's replyOfficial
09 Dec 2022, 09:08We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply09 Dec 2022, 09:08
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
IT
ITUMELENG T's updateReviewer Update
09 Dec 2022, 09:42For a big Company like this i did expect to wait 45min to get a proper response and worse part the response seems to be system automated. there is no sense of urgency from miway
IT
ITUMELENG T's update09 Dec 2022, 09:42
Reviewer Update
For a big Company like this i did expect to wait 45min to get a proper response and worse part the response seems to be system automated. there is no sense of urgency from miway
MiWay Insurance's replyOfficial
09 Dec 2022, 09:51We’re not happy to hear that this has happened; sincere apologies from our team! Someone will be in touch with you soon to sort this out and turn things around for you.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply09 Dec 2022, 09:51
Official
We’re not happy to hear that this has happened; sincere apologies from our team! Someone will be in touch with you soon to sort this out and turn things around for you.
Best regards,
The MiWay Team
The MiWay Team