Miway insurance

Policy number: ***5- I recently put in a claim with Miway and the experience I had was and still is horrible. I drive a 2014 VW Polo GTI 1.4 and it came factory fitted with bi-xenon lights. So when I added this vehicle to my business insurance I was asked if my car has been modified or had any extra’s and I said no and Miway said that what they deem as an extra is what reflects on my OTP and invoice and I said I understand but my car is standard. On 29-07-24 my lights gets ****** and later meet up in an accident, called Miway to load the claim and I had to make to claims and that was fine by me. The claim for the damages on the vehicle was approved and so was the one for the lights. I called Miway to confirm what type of lights are these as I know those lights are expensive, they said they will be fitting the standard Polo lights and I refused that they do that. This went on since beginning on August, I had to call them every time and whenever they say they will call me back, they never did. Back to the lights, so I told them I would like to get my vehicle back to what it was and that’s the whole purpose of having insurance. They told me that I didn’t state that my vehicle had those type of lights so I took them back to the initial call when I added the vehicle and also sent them the invoice to see that I had no extras. They asked that I send a contract “ higher purchase agreement “ I called the bank and they sent me the contract and I forwarded it to them. Then they said I should prove that the lights came with the vehicle after I sent the contract and invoice. I then went to VW and gave them my VIN number and they gave me a print out stating what was factory fitted, second on that list was the lights and the gentleman at VW said that these cars come standard with those lights. So I sent the document to them and they asked for a quotation for the lights, I went to VW again and got the quote and again sent it to them. They turned around and said that my lights were old as the vehicle is 10 years old so they won’t get me the same lights and for the fact that my vehicle is not under warranty they will be using aftermarket parts to repair my vehicle. So I asked why didn’t they tell me this when I took the cover that they will use aftermarket parts should anything happen to the vehicle? They said they deal with claims and do not sell insurance. I asked that they send me the damages report so I can see what’s happening there, so they sent it and as I was going through it, I see that they ran my VIN number and on their document it states that the vehicle had bi-xenon lights!!! So I called them and told them to look at the document and they still said they won’t cover for those lights. This past Friday I called and spoke to Jabu who is my handler, and boy or boy I wasn’t prepared for what he said. He told me that they not going to cover the cost of those lights and it’s either “ I take it or leave “ !!! Star struck, I lost it with him and said I will buy my lights which is R49000.00. I asked him where my vehicle was and he said GoBid in JHB, told him I will go fetch my vehicle, that was Friday late afternoon. On Tuesday, yesterday I went to GoBid and the lady there asked for my claim number, gave it to her and she could not find it on her system, she asked for my policy number and still nothing, she asked for my VIN number, guess what? Still nothing!!! She asked for my company registration number and she still could not find it and she said that if the vehicle was at any of their yards it would populate on the system so she asked if I can walk with her through the yard to see if we can find it. We walked and my vehicle was nowhere to be found!!! As ****ed as I was, I pulled myself together and called Miway and Jabu picked up, “ hey Jabu, how are you and where is my vehicle. Your vehicle is at GoBid. No I am at GoBid and my vehicle is not here. Let me check something quickly, please hold “ I held on for approximately 10 minutes and he said “ sir can I call you back, let me try and locate your vehicle “ I agreed and the call ended. 5 minutes later, I call my tracker and asked them to locate my vehicle and they said my vehicle is in Lens at FR Auto Panel beaters!!! So I drove to Lens, remember that I had hired a tow truck, and they drove to GoBid and later went to Lens, on my expense. Eventually I get my vehicle and it smelled like **** and cigarettes!!!! I don’t even ****en smoke!!! Anyway, moving on to today, I called and asked how the damages report was done if they didn’t know where my vehicle was? The team leader said “ we used the images “ WHAT THE ACTUAL ****!!!!! I am sick and tired of this drama now, this **** show has gone on way to long for my liking, so can someone from ****EN Miway call me and resolve this ***!!!!