Miway insurance do not put their customers first

I had an accident on the 29th April, which I then reported the incident to Miway, Felicia (the advisor) took my incident details and my claim was approved for an assessment for my vehicle. The vehicle was collected by a towing truck since it was non drivable, she called me a week later to let me know that they have declined my claim since the repairs are within my access, then I asked Felicia if my vehicle will be delivered back to my home so that I arrange it to be fixed, she advised that she will arrange for it to be taken to my home where they initially collected it with no charge.

I have been calling Miway every single day for two weeks now and I've been sent from pillar to post, the sales advisor ( Gloria Machete) could not assist me when I had asked her to transfer me to the manager, it seems like the managers are not willing to help or they are rather off limits if a client wants to raise their complaints. I am being transferred to different agents and no one is resolving my issue, they will not transfer my call to the manager.

Today Gloria tells me that I should fetch the vehicle myself and I'll have to tow it back to my house at my cost, where as Felicia said she'll arrange for it to be towed by the insurance- free of charge. No one has sent me paper work that I can use to collect my vehicle, no one has bothered to call me to resolve this issue.

I pay my insurance every single month and this is how I'm being treated? I am really upset and I'm thinking of leaving Miway insurance, it is really useless for the amount of money I pay every single month. The advisors are unprofessional and do not help clients with anything.