Miway insurance Disappointing customer service after my first accident claim

I am disappointed with the service i received from MiWay in July after i was involved in an accident. I submitted my claim and had to wait for 3 weeks before it was processed and no one gave me updates as to why it was taking this long. I was making follow up calls and their legal team still hasn’t contacted the person who was responsible for my car damages and i had to pay the excess. My car is fixed but they still haven’t contacted me as to what the way forward is and how they will get my money from the person responsible. I am just disappointed at the bad customer service and even when i call they always promise that someone will call me but I am still waiting even today ???