Miway Insurance disappointing claims process

I am disappointed in the handling of a claim that I lodged in December of 2024. Although I had communicated that I am outside of the country and indicated exact dates of my return I was not contacted to proceed with the claim. Upon follow-up I was informed that I was contacted, I then proceeded to provide numerous times of availability for them to call however I have not been called since. The last communication I sent was on 22 January 2025 and I have not received a response since.