MiWay Insurance Debit order v.s App details

Item: MiWay Insurance
Rating: 1
Author: Prosperity M

How great theirway. Signed up with them October 2024. Downloaded the App changed my debit order date from 27th to the last day of the month. Woke up 24 November to my account debited by MiWay. Obviously not happy and I will show you why: 1. The MiWay App currently states that my next debit order is the 30 Nov 2023. 2. My Account is Minus R 766.16 premium. 3. I log onto my Banking profile and I cannot reverse my funds which means the Bank does not trust me and I must trust it with my Money. Funny is it not.

Anyway @MiWay I am hoping you can resolve this as quick as you process my debit order, please do not tell about investigations and 7 working days process. I am still calm, it will not be nice when I lose my cool.

Yours Truly, Faithful MiWay client.

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

24 Nov 2023, 08:08

We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team

MiWay Insurance's reply24 Nov 2023, 08:08

Official

Prosperity M's updateReviewer Update

24 Nov 2023, 09:21

Hi

Thank you for auto response, your service agents are using Whatsapp and we are getting no where.

Prosperity M's update24 Nov 2023, 09:21

Reviewer Update

Hi

Thank you for auto response, your service agents are using Whatsapp and we are getting no where.