MS
Musa S

1 reviews | Active since Dec 2012

12 Jan 2017, 10:52

MiWay insurance ******

<p>I had an accident, which wasnot my fault, on the 17th of December 2009, looged a claim on 19 and below is my experience</p> <p> </p> <p>1. Waited for an approval for over 3 weeks</p> <p> </p> <p>2. Lack of Communication(after logging a claim there was nothing communicated to me up until I decided to call miway on the 7th Jan.)</p> <p> </p> <p>3. I must have called the miway call center numerous times and everytime I got a different story as why my claim is taking long</p> <p><br />4. Found out that my car won't be fixed at BMW instead they are going to use second hand parts to fix my car.</p> <p><br />4. Paying R1800 + only to have your car fixed with second hand parts. that's a *******<br /><br /></p> <p> </p> <p>If only I'd known I would have never joined MiWay ever, BE WARNED,</p>

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply12 Jan 2017, 11:10
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.


Best regards,
The MiWay Team

MS
Musa S's update16 Jan 2017, 14:29
Reviewer Update

Just had a chat whit Olga who is suppose to be handling my claim almost a month later. she is totally useless and has a bad attitude. She was meant to follow on a complaint I had sent to miway but instead she just infuriated me and she had no clue what she was talking about, I even had to ask her what was the purpose of her call.

Please get competent resources to do damage control, you might end up losing valueable clients

MiWay Insurance
MiWay Insurance's reply19 Jan 2017, 12:22
Official

We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!

Olga has since been in touch to discuss your concerns in more detail. Please don’t hesitate to give us a call if you need any further assistance!


Kind regards,
The MiWay Team