MiWay Insurance claims manager is ***********!!!

I've been a loyal MiWay client for the past 3 years. I was involved in a car accident on the 16th of August 2023. I called MiWay to notify them about the accident. They advised me to get an accident case number. MiWay sent details of an assessor to get my car assessed on Thursday, 17 August 2023. I was happy when my claim was approved on the same day, little did I know that it's the beginning of my problems with MiWay.

The accident affected the front bumper, right front fender and right front headlight - all of these are damaged and need to be REPLACED and not repaired. It is clear from the pictures that the parts are damaged.

I've contacted MiWay several times but they are not willing to give me an updated quotation. They are of the view that the fender should be repaired and not replaced.

I also asked to speak to Sello Matlala who's the claims manager but he's impossible to get hold of. I've asked several consultants to ask him to get back to me but never gets back to me. He does not even respond to my emails. I'm being told that he's always busy. I mean out of all MiWay staff, are you telling me that he's the only person that can resolve the issue that I have? Why does it only have to be one person? I'm disappointed and MiWay is not helping at all. I need to fix my car ASAP. At least direct me to another claims manager since Sello Matlala is not interested in helping me!!!!!!!!!!!