Miway Insurance Claim Profile Warning Letter

What an absolute disgrace. Their adverti*****t promises the consumer, peace of mind etc......but in actual fact, they are all the same. We have been with Miway Insurance for approx. 3 and a half years. We have claimed 4 times in this time period through no fault of ours. However, my husband received a letter, recently after my recent claim where my car was damaged due to an attempted theft. I had to wait almost 6 weeks for the Panel beater to get parts as it was not available in SA. I also have a courtesy car on my profile, but the catch is that you have to pay a refundable amount of R1500 before they deliver the car to you. If you don't cough up, you don't get no courtesy car. The letter from Miway Insurance advised that our claim profile is too high (REALLY !!!) and we need to improve our it or the following will be implemented on our Policy: Cancellation Increased excess Increased premium So, we are now asking the question, do we have the necessary cover of an insurance policy, that we pay for every month or should we not claim in the event of an incident. Absolutely disgusting !!! We pay our premiums every month without fail. They are misleading the public. Their premiums are not as competitive and when you claim, you are made to feel like a ********. Worst experience ever.