MIWAY Insurance bad customer service

I am very disappointed by the outcome of the Miway assessment refusing to replace the fender liner of my vehicle.The liner is not in its original condition,it is bent so it must be replaced that why im paying insurance, you not doing me a favour.Initially i was told that tyhe insurer has approved the claim based on the asse*****t done by the panel beater now when i went to collect my vehicle the fender liner was not replaced.what kind of nonsense is this, they even terminated my car rental before i collected my vehicle without notifying me.