CZ
Colette Z

1 reviews | Active since Aug 2019

27 Aug 2019, 09:38

Miway insurance

Complaint: Just silence and no feedback BEWARE FELLOW MOTORISTS!! My experience with Miway have led me to the conclusion that Miway is only intetested in your debit order. Fortunately I've never had a claim with them, but just the process of getting any feedback from them is non existent. They are very happy to write you up or give you a new quote but the cover is subject to an inspection that you can do on their app that's also not working. Okay, no problem.... Let's insure our vehicle with another company. Time to cancel at Miway ???? what a challenge. It can't be done through mail or the app only by phone. When you call them to cancel they end the call, with the next call after holding on for a while the call centre can't do it, it must be a senior consultant and they will "phone you back" which they don't. Pathetic service????, hope you never have a claim. How I miss my previous insurance company ????

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Replies (1)
MiWay Insurance
MiWay Insurance's reply27 Aug 2019, 09:56
Official
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you shortly!
 Best regards,
The MiWay Team