SB
Sylvia B

1 reviews | Active since Dec 2023

05 Dec 2023, 18:29

Miway insurance

Miway home insurance was a bad experience for me the agent treated me like I stole my own stuff after I had given her an interview of which she said was the only interview she required and would continue to send me a consent letter that I would respond to she then called me while I was at work interrogating me like a common ***** going back to the things I told during our 45min interview on Saturday she called on Monday did not tell me that we doing the interview all over again I feel she was trying to get me to contradict myself from our previous interview when asked her to call me some other because I was busy at work she insisted that I talk to her and continued to repeatedly call me , 1st of all the company did not require a list of my household content and proof of ownership upon me joining the insurance, but upon my claim the agent had a problem that I had bought my stuff cash and some of the documents I no longer had, I had to prove to her that I play Stokvel hence I was buying my items cash she wanted the stokvel books from 2021 whiles now we in 2023, she said I couldn’t play Stokvel using WhatsApp group to update and communicate with my Stokvel members I had to send her screenshots of my Stokvel conversation which I did send her and Jah I feel these people were not transparent with me from the beginning, she even called me persistently after telling her I couldn’t talk I was busy at work and gave her a specific time for her to get hold of me but she would ignore and continue to call.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply05 Dec 2023, 18:30
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team