PJ
Pieter J

1 reviews | Active since Jul 2022

27 Jul 2022, 11:24

Miway Insurance are ********!

Miway Insurance are ********! Worse insurance ever! People please do not waste your time with these ********. We had our house broken into on the 10th of July. They stole a laptop and our tv. We had case number, ADT report and submitted the claim. We were then asked to complete an inventory report. One which we were never given when we signed up or was never requested from us. Finally after the claim has now been finalized they tell us according to the inventory sheet they made us complete we look like we are under insured. Therefore from the R19 000 claim that they have approved they also need to deduct about 50% which leaves other 50% then minus the excess. Which leaves us with around a pay out of R7000.00. The laptop alone was worth R16 000 and tv around R6 000. we cant even replace the laptop. So basically they dont care when they under insure you when they get you to sign up. Then when you need to claim make you complete a inventory form to tell you, you are under insured. So initially we insured our household content for R100k on the new inventory list it ads up to R167k, however Miway is saying its R181k so also added some extra to deduct off our claim. So whats the point of having insurance with Miway when they were out to ***** you from the beginning. Now I know why they had so many stories to why you not given the inventory list when you are signed up. Its so that they can ** you over after your traumatizing experience because having the ******* ***** from you who broke into your house wasn't enough. I am obviously cancelling my policy after this bull. But people, please do not make the same mistake I did. Please never ever sign up with them and if you have, find better insurance because they will *** you over at the time you need your insurance the most! They can take the R7k they want to pay out and stick it where the son doesn't shine! I'd give them a no star rating if I could.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply27 Jul 2022, 11:55
Official
Thank you for taking the time to write to us and for bringing your concerns to our attention. We can assure you that it is never our intention to upset you in any way and that this is not the level of service that we aim to deliver. We have escalated your message to the right team, and someone will be in touch as soon as possible to provide you with proper feedback. In the interim, we’re so sorry for the upset and frustrations that have resulted from this.
 
Best regards,
The MiWay Team