Miway insurance and N4 Autocraft poor service delivery

My car had an accident on the 1st October 2023. By the 04th October authorization was issued. They recommended to use a specific panel beater called N4 Autocraft for the repairs. the panel beater was only available on the 06 November 2023. I patiently waited for the said date to check in my car for repairs.

on the 06th of November i took my car in for repairs. The car was only assessed on pictures and required more assessments and more approvals, it was un and down to give approvals. the approvals were issued some in December and parts ordered.

The Miway service provider has been saying that the spare is orderd and will be deliverd in 2 weeks. Up until today 10th February 2024, my car is still in for repairs.

I have spent four months without a vehicle, all they say is that they are following up with a service provider. Yet, I don't have a car and I have been paying insurance on the car that is sitting in their panelbeater workshop for four months without a car itself that they need to repair for me.

I don't think it is fair on the client.