MiWay insurance and Commercial Panelbeaters (Pietermaritzburg); what a disgrace!!!

I am so dissappointed with MiWay, I lodged a claim on behalf of my wife on a policy I am the premium payer, it was approved and an authorised panelbeater phoned me to bring a vehicle for repairs; on arrival there was no curtessy car, I phoned MiWay and spoke to Kgomotso who told me that they could not authorise the release of a curtessy car since the panelbeater did not have parts available, the panelbeaters were not supposed to phone me to bring the car in if they if they did not have the parts available. She referred me to Victoria who told me the same story and suggedted that I take my vehicle back home (169km away) and bring it the following day. When I told them that I come 169km away, they told me that they would contact their authorised Panelbeaters (Commercial Panelbeaters, Pietermaritzburg), and would come back to me. I waited for an hor for them to contact me, but they did not; by 17h00 Garth from Commecial Panelbeaters came to tell me that there was nothing they could do except for giving me my vehicle to drive back home and bring it back to them the following day. Mind you I have to drive a vehicle which does not have both side mirrors, with a broken windscreen; and it is a winter night; 169 km to home and another 169km back. So aufull, very bad customer care!!! I definatetly not recomend both these companies to anyone, as for MiWay, I obviously not continuing my business with them, they are a disgrace. I would appreciate if my petrol to and from home is refunded!!