MiWay Insurance after sale service SUCKS

I have been with MiWay insurance now for less than a month. I have submitted several requests for a call back of which the phone rings once and then they put they drop the call. Then you get a notification that they tried to call you and they don't call again. Since I was unable to get help that way I went online - the chat service is terrible and not helpful at all. I tried submitted a electronic request for a quote and it gives me an error!!!!!! I am just trying to add household content onto my existing policy? Is that so hard? Perhaps I should just go to another insurer if you don't want to help me then!!!!!!!