MiWay Insurance

I was involved in an accident in October 2021, The lady admitted to myself and the SAPS that it was her fault. I had to pay an excess for repairs to my vehicle. I then requested that my excess be refunded as this was not my fault and that the lady's insurance should cover the cost to which MiWay agreed. They told me that the lawyers are busy claiming the damages including my excess back from the Lady's insurance. We are now in 2023 and I still have not received my excess back. I called the claims department on various occasions, and they informed me that one of their lawyers will contact me and I am still waiting. I personally think that having an insurance is maybe a waste of time as they tell you what you want to hear until you take insurance from them and when time comes for a claim, they have a different story. Also note that before I did take insurance from MiWay I specifically asked about the process of what happens if you are not responsible for an accident, and they confirmed that they claim the excess from the guilty party.