Miway insurance

Good evening team Am really disappointed on miway service the way they had treated me, I was involved in accident and miway to the car to SMD and write off, they had investigate everything however they don't want to give me all papers that they had use during investigation report from inspection, from car tracker Pieter Janne don't want to give me the document so that I can also check them they just sent email to say we can't help with your claim go take your car at SMD and the cost it's on your hands which is unfair to me they had been deducting premium every month but they can't help me. We are paying insurance for unforseen circumstances , Miway is not good company at all they service is so bad. I went SMD Friday to view the car there is no battery in my car, wires are cut off who's rrsponsbilities is that..Miway doesn't value their customers. Pieter assume that I was using phone during accident they don't care about safety they care about our money . I took them to speak out I won't let it go like that. The case was on their hands for full one month and still deduct the money, now am be responsible to pay the car that their took SMD. Miway must take their employees to training. Really dissapointed on them.