Miway Insurance

I have been a MiWay client for more than 6 years and never once have I skipped a payment.. I bought a smaller vehicle due to the petrol increase and it replaced the previous vehicle. My concern is when you buy a less expensive vehicle your premium should be less right? That is not the case with Miway that has increased my monthly premium with more than R600...I have tried talking to them but it seems like they would rather lose a client that has been loyal for more that 6 years.... I got a quote from a different insurance company that is way less and Miway representative Mpho Marutla said that they will beat the price and that he will call me....I'm still waiting for his call?Is that what you call service?